Cut service costs
The service executive faces the challenges of increasing costs in their service network, pressure to improve their customer experience, and the need to grow or maintain existing margins. Historically, headcount has been used to maintain and grow margins, but in today’s business environment, it is no longer viable.
Our customers come to us because they want to manage beyond today, but they have a difficult time doing so. They are not prepared to handle the outliers that will hit them a week or two from now, or two months from now. We bring a combination of world-class people who understand service chain, best-in-class processes, and tools that will augment their existing technologies to give them a more forward-looking view so that they can optimize their business processes and manage past today.